Frequently Asked Questions
Everything you need to know about your Charlotte Stone order, shipping, and footwear care.
When will my order ship?
Most orders are processed and shipped within 1-3 business days. Once your package is on its way, you will receive a confirmation email with a tracking number to monitor its progress.
What is your return policy?
We want you to love your shoes. If you are not completely satisfied, we accept returns of unworn and unaltered items within 30 days of the delivery date. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I find the right size?
Our shoes generally run true to size, but fit can vary by style. We provide a detailed size guide on every product page. If you are between sizes, we typically recommend sizing up for closed-toe styles and sizing down for open-toe sandals.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your location. Please note that customs duties and taxes are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Afterpay for eligible customers.
How should I care for my leather shoes?
To keep your shoes looking their best, we recommend treating them with a leather protector spray before your first wear. Clean with a soft, damp cloth and avoid prolonged exposure to direct heat or moisture.